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Driving Contact Center Change: Chatbots, OmniChannel, Cloud

Altivon

Chatbots, Omnichannel and Cloud are three top trends for contact centers. In the meantime, chatbots and blended AI are making their way into contact centers, providing additional self-service options and freeing agents for more complex interactions. OmniChannel: Distinctly Different from MultiChannel.

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It´s The Most Wonderful - And Busiest - Time Of The Year

Altitude

How to ace customer journey to – and from- Black Friday and Cyber Monday.

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