Driving Contact Center Change: Chatbots, OmniChannel, Cloud
Altivon
MARCH 20, 2018
Chatbots, Omnichannel and Cloud are three top trends for contact centers. In the meantime, chatbots and blended AI are making their way into contact centers, providing additional self-service options and freeing agents for more complex interactions. OmniChannel: Distinctly Different from MultiChannel.
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