Remove CCNG Remove Chatbots Remove Contact Center Remove Multichannel
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Driving Contact Center Change: Chatbots, OmniChannel, Cloud

Altivon

Chatbots, Omnichannel and Cloud are three top trends for contact centers. Chatbots: Prosperous Future or Disaster? Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. OmniChannel: Distinctly Different from MultiChannel. How is that possible?