Driving Contact Center Change: Chatbots, OmniChannel, Cloud
Altivon
MARCH 20, 2018
OmniChannel: Distinctly Different from MultiChannel. For more about Driving Contact Center Change, watch our recent conversation with David Hadobas of CCNG “ Contact Center Journey—from Here to Where? ”. OmniChannel success is in the eye of the beholder. From a customer experience perspective, it requires more than channel choices.
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