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Driving Contact Center Change: Chatbots, OmniChannel, Cloud

Altivon

OmniChannel: Distinctly Different from MultiChannel. For more about Driving Contact Center Change, watch our recent conversation with David Hadobas of CCNG “ Contact Center Journey—from Here to Where? ”. OmniChannel success is in the eye of the beholder. From a customer experience perspective, it requires more than channel choices.

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It´s The Most Wonderful - And Busiest - Time Of The Year

Altitude

How to ace customer journey to – and from- Black Friday and Cyber Monday.

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