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Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective

CCNG

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. CCaaS vendors keep up with market trends and regularly implement new capabilities and new versions of their software.

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Why Digital Transformation Means That Contact Center Solutions Are for Everyone Now

Altitude

Every day, start-ups and other innovative businesses are coming up with new business models that highlight how digital transformation is changing sales, marketing and customer service in all industries.