article thumbnail

Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective

CCNG

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. She is a long-time CCNG member, Town Hall facilitator, and blog contributor.

article thumbnail

Why Digital Transformation Means That Contact Center Solutions Are for Everyone Now

Altitude

Every day, start-ups and other innovative businesses are coming up with new business models that highlight how digital transformation is changing sales, marketing and customer service in all industries.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

It´s The Most Wonderful - And Busiest - Time Of The Year

Altitude

How to ace customer journey to – and from- Black Friday and Cyber Monday.

CCNG 40
article thumbnail

How to Take Your Contact Center Omnichannel in 2022

Speaker: Cognigy and CCT

Join this live discussion with two contact center solution experts on how to enable live agents to work across all digital channels and deliver a professional multi-experience across all touch points. But what about other digital channels? December 9th at 11 AM PST, 2 PM EST, 7 PM GMT.