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The Hiring Game Has Changed: Strategies for Solving Staffing Issues

CCNG

FEBRUARY 1, 2023

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience.

contact center associations 195
contact center associations Contact Center CCNG Business Process Outsourcing 195
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Regional Contact Center Associations

Contact Center Geek

SEPTEMBER 10, 2021

It usually sounds like this, “I have a new person leading our contact center… where should they go to get help on how to run a contact center?” So, my first answer to that question is to get involved with a regional contact center association. Am I missing any regional associations?

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contact center associations Contact Center CCNG Government 62
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