Remove Case Study Remove Complaint resolution Remove Customer Experience Remove SaaS
article thumbnail

What are the Other Names for Customer Success Manager?

SmartKarrot

A Customer Success benchmark report found out that following are the titles used in a Customer Success team: CSM or CS-rep (61%) VP of CS Managing Director CS CSM Director KAM or AM Customer Experience Others. SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth.