The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era
Fonolo
FEBRUARY 27, 2018
For example, see the Twilio-ING case study. Ovum recently released a report called “Selecting a Multichannel Cloud Contact Center”. More Enterprise DIY: Larger organizations are getting empowered to “roll their own” call center using basic components plus internal or external developers. Another View.
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