Callminer

SEPTEMBER 25, 2023

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.

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Callminer

SEPTEMBER 13, 2022

CallMiner CX Landscape Report found 62% of companies believe they don’t collect all of the CX data they need, with only 12% collecting an equal amount of solicited and unsolicited customer feedback.

Feedback 182

Feedback 182

DMG Consulting

SEPTEMBER 12, 2023

The Report analyzes the emerging real-time guidance (RTG) market, vendors, and products and explores the increasing importance, value, and benefits of RTG and its ability to enhance the customer and employee experience (CX and EX).

Consulting 48

Consulting Consulting Marketing Average Handle Time 48

HireIQ

AUGUST 5, 2020

Providing insights and advice on the data challenges caused by erratic customer behavior and changing market conditions during the pandemic are: DANIEL FOPPEN, Senior Principal Product Manager, Oracle CX Service Strategy; JEFF GALLINO, CTO and Founder, CallMiner ; and ALEX MARTINEZ, Senior Product Marketing Manager, OpenText.

Analytics 52

Analytics Contact Center Call Center Enterprise 52