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Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

They can handle constructive criticism without taking it personally, and they’ll be honest if you ask them questions about how things can run better. Personality and interpersonal skills play a big part in call centers. Callers are put on hold while the agent asks around for a solution. Creativity can be useful.

Call Center 186
Call Center Morale Employee engagement Customer centricity 186
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AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

APRIL 26, 2022

80 percent of consumers are more likely to purchase from a brand that provides personalized experiences. With conversation intelligence, reps gained comprehensive insights (in real-time) to offer customers a personalized experience. Through smart routing, customers were handed over to the right agents. Happy employees.

Call Center 52
Call Center Sales Interactive Voice Response call center software 52
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