20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Understanding the types of calls you receive will increase your effectiveness with hiring, training, and staffing. Training comes to mind when I think of a call center that has poor quality performance. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers. Why is that?
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