Caller satisfaction Feedback Metrics Self service 
Fonolo
AUGUST 24, 2017
Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. For every customer complaint there are 26 other unhappy customers who have remained silent, so make sure you collect customer feedback to get a good understanding of what they expect from you. How does it compare?
JustCall
APRIL 26, 2022
Coaching Insights is yet another feature of this software that helps in preparing agents for handling different situations with customers by providing them with real-time feedback on their performance during calls. Then you can use software powered by AI to analyze those metrics. Coaching insights. Interactive Voice Response (IVR).
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