Fonolo

AUGUST 24, 2017

Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. For every customer complaint there are 26 other unhappy customers who have remained silent, so make sure you collect customer feedback to get a good understanding of what they expect from you. How does it compare?

Contact Center 98

Contact Center Caller satisfaction Benchmark Call Center 98

JustCall

APRIL 26, 2022

Coaching Insights is yet another feature of this software that helps in preparing agents for handling different situations with customers by providing them with real-time feedback on their performance during calls. Then you can use software powered by AI to analyze those metrics. Coaching insights. Interactive Voice Response (IVR).

Call Center 52

Call Center Sales Interactive Voice Response call center software 52

Customer Relationship Metrics

JANUARY 11, 2017

The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. We examined the caller evaluations and measured FCR rates over a continuous six-month period. Increased caller satisfaction.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67