20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Employee engagement. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers. Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant. Cory Peace @simplr.
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