Remove Caller satisfaction Remove Customer retention Remove Interactive Voice Response Remove Self service
article thumbnail

AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

Through smart routing, customers were handed over to the right agents. With multi-level IVR, they were engaged/warmed on auto. With conversation intelligence, reps gained comprehensive insights (in real-time) to offer customers a personalized experience. Recommended Read: 11 Best Practices For Superior Customer Support.