Caller satisfaction, Customer retention and Interactive Voice Response

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Caller satisfaction

Customer retention

Interactive Voice Response

AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

APRIL 26, 2022

Through smart routing, customers were handed over to the right agents. With multi-level IVR, they were engaged/warmed on auto. With conversation intelligence, reps gained comprehensive insights (in real-time) to offer customers a personalized experience. Recommended Read: 11 Best Practices For Superior Customer Support.

Call Center

Call Center Sales Interactive Voice Response call center software

Inbound KPI Metrics to Monitor for Operational Efficiency

Calltools

JUNE 9, 2021

Reduce your inbound call abandonment rate to increase customer retention. More motivated callers won’t hang up, but that doesn’t mean they’re satisfied with the time to resolve an issue. Start measuring this KPI after a customer leaves your IVR and wait until they’re greeted by an agent. Time in Queue.

Metrics

Metrics Abandon rate First call resolution Average Handle Time

Customer Contact Central

AI Call Center: How AI Can Improve Sales & Support Performance?

Inbound KPI Metrics to Monitor for Operational Efficiency

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