call center software Caller satisfaction Customer retention Interactive Voice Response 
JustCall
APRIL 26, 2022
Artificial intelligence played a critical role in sustaining call centers and ensuring disruption-free functioning. Through smart routing, customers were handed over to the right agents. With multi-level IVR, they were engaged/warmed on auto. Recommended Read: 11 Best Practices For Superior Customer Support.
Calltools
JUNE 9, 2021
According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. High levels could mean your inbound calls are experiencing too high of wait times or your agents aren’t resolving issues fast enough. After Call Work Time. First Call Resolution.
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