Caller satisfaction Customer retention Interactive Voice Response Metrics 
Calltools
JUNE 9, 2021
Explore the top inbound KPI metrics you should monitor to improve your operational efficiency. Importance of Inbound KPI Metrics. Are you providing the level of service your customers deserve? Without KPI metric monitoring, you may not even know which areas of your operations need improvement. Abandonment Rate.
JustCall
APRIL 26, 2022
Through smart routing, customers were handed over to the right agents. With multi-level IVR, they were engaged/warmed on auto. With conversation intelligence, reps gained comprehensive insights (in real-time) to offer customers a personalized experience. Recommended Read: 11 Best Practices For Superior Customer Support.
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