Callminer

OCTOBER 3, 2019

Customer service isn’t always as simple as just finding out the right answer – and sometimes you need to rephrase solutions a few times to make sure your customer understands or believes it. The goal of the phone call is to resolve the issue during the first interaction. A rep should be able to handle pressure.

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Without question, our most important metric is first call resolution…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Customer Relationship Metrics

JANUARY 11, 2017

No, I’m not talking about sex — I’m talking about customer experience. What does customer experience have to do with sex? Just like sex in high-school, customer experience has gone wild. Let’s start with a definition of Customer Experience. It’s all about how the experience makes them feel.”.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67