Caller satisfaction Contact Center Interactive Voice Response Scripts 
JustCall
APRIL 26, 2022
Artificial intelligence played a critical role in sustaining call centers and ensuring disruption-free functioning. With multi-level IVR, they were engaged/warmed on auto. By improving customer satisfaction and loyalty, you’ll boost customer retention rate, as well as increase the amount of new business that comes from referrals.
Customer Relationship Metrics
JANUARY 11, 2017
Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Both contact centers averaged about 30,000 calls per month.
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