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AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

APRIL 26, 2022

With multi-level IVR, they were engaged/warmed on auto. They are able to assess factors like average talk time, average hold time, and caller satisfaction level among others to figure out which agent needs more training and guidance. Interactive Voice Response (IVR). How to use AI in a Call Center? (6

Call Center 52
Call Center Sales Interactive Voice Response call center software 52
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Why Customer Experience is Like Sex in High School

Customer Relationship Metrics

JANUARY 11, 2017

Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Contact Center B: The post-call IVR survey WAS NOT linked to a specific contact center agent.

Customer Experience 67
Customer Experience Interactive Voice Response Caller satisfaction Calibration 67
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