Caller satisfaction Coaching Examples Scripts 
JustCall
APRIL 26, 2022
AI is now an integral part of many sales and customer support teams, assisting them to close more deals, enhance customer satisfaction (CSAT) score, and get more wins. The modern solutions are amplifying training and coaching, helping reps be more productive and achieve enhanced performance. Coaching insights. Dynamic routing.
Customer Relationship Metrics
JANUARY 11, 2017
Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. Are you believing this?
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