JustCall

APRIL 26, 2022

AI is now an integral part of many sales and customer support teams, assisting them to close more deals, enhance customer satisfaction (CSAT) score, and get more wins. The modern solutions are amplifying training and coaching, helping reps be more productive and achieve enhanced performance. Coaching insights. Dynamic routing.

Call Center 52

Call Center Sales Interactive Voice Response call center software 52

NobelBiz

FEBRUARY 7, 2022

Besides that, your callers might get lost, which usually leads to them giving up. For example: “For Customer Service, Press 1”, not “Press 1 for Customer Service.” For example, you may better modify your resources by talent or by a types of complaints based on the priority concerns raised via your IVR menu.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

Customer Relationship Metrics

JANUARY 11, 2017

Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. Are you believing this?

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67