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AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

APRIL 26, 2022

AI is now an integral part of many sales and customer support teams, assisting them to close more deals, enhance customer satisfaction (CSAT) score, and get more wins. The modern solutions are amplifying training and coaching, helping reps be more productive and achieve enhanced performance. Coaching insights.

Call Center 52
Call Center Sales Interactive Voice Response call center software 52
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Why Customer Experience is Like Sex in High School

Customer Relationship Metrics

JANUARY 11, 2017

Let’s start with a definition of Customer Experience. I really like the definition from Mike Wittenstein , managing Partner of Story Miners® : “Customer Experience is the sum of everything your brand does FOR customers minus everything your business processes does TO them. Increased caller satisfaction. It’s liberating.

Customer Experience 67
Customer Experience Interactive Voice Response Caller satisfaction Calibration 67
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