Tenfold - Contact Center Blog

JULY 9, 2018

It is a direct reflection of an agent’s and a center’s capacity to solve problems, answer questions, and provide needs the very first time a customer calls. Simply put, it’s getting it right the first time and reducing customer effort. Service Level. Then multiply the result by one hundred.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. This way, your agents’ time is better utilized and first-call resolution increases.

call center software 82

call center software Call Center virtual call center voip 82

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. This way, your agents’ time is better utilized and first-call resolution increases.

call center software 48

call center software Call Center virtual call center voip 48