Call Logging Conference First call resolution Technology 
CSM Magazine
MAY 25, 2023
Additionally, agents can use CTI to control telephony functions right from their own computers, making it easier to complete important tasks like muting, transferring, or conference calling. This innovative technology can help you improve call management by maximizing efficiency and productivity. Why Should You Use It?
aircall
NOVEMBER 9, 2016
Having a (partly or wholly) virtual call center can have many advantages for your business, including decreased costs, lower agent turnover, and improved customer satisfaction. On premises: Many businesses are adamant that an onsite call center is the best way to avoid latency or shaky call quality. Reliability.
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aircall
NOVEMBER 9, 2016
Having a (partly or wholly) virtual call center can have many advantages for your business, including decreased costs, lower agent turnover, and improved customer satisfaction. On premises: Many businesses are adamant that an onsite call center is the best way to avoid latency or shaky call quality. Reliability.
aircall
NOVEMBER 4, 2016
Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This is immensely helpful to call center agents and managers alike.
aircall
NOVEMBER 4, 2016
Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This is immensely helpful to call center agents and managers alike.
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