Expivia
FEBRUARY 26, 2024
Pair this with Robotic Process Automation (RPA) to automate routine tasks such as data entry, call logging, or basic customer queries. This support helps agents resolve queries faster and more accurately, improving both customer satisfaction and agent morale.
aircall
MARCH 7, 2017
If you can demonstrate to agents the importance of their after call work for the call center as a whole, they’ll be more likely to give ACW their full attention. The sooner agents assimilate this knowledge and expertise, the sooner the process of after call work will become second nature. Coaching booster shots.
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aircall
MARCH 7, 2017
If you can demonstrate to agents the importance of their after call work for the call center as a whole, they’ll be more likely to give ACW their full attention. The sooner agents assimilate this knowledge and expertise, the sooner the process of after call work will become second nature. Coaching booster shots.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Humana deployed artificial intelligence software trained to detect conversational cues, to coach call-center agents and supervisors, in real-time, when calls with customers were going awry. They can also upload their call notes directly to the CRM to share updates with the entire team.
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