aircall

MARCH 7, 2017

Careful and methodical after call work leaves a lasting trace of the call and the customer’s impression, in the hopes of improving your quality of service and customer satisfaction over time. What does after call work entail? Common ACW tasks include: Logging call notes and summaries. Coaching booster shots.

call center software 76

call center software Call Center Coaching CRM 76

aircall

MARCH 7, 2017

Careful and methodical after call work leaves a lasting trace of the call and the customer’s impression, in the hopes of improving your quality of service and customer satisfaction over time. What does after call work entail? Common ACW tasks include: Logging call notes and summaries. Coaching booster shots.

call center software 48

call center software Call Center Coaching CRM 48

aircall

MAY 19, 2017

It takes into account salaries, commissions, training and coaching time, etc., Taking productivity shortcuts (click-to-dial, call logging, etc.). A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Call numbers displayed on web pages, emails, etc.,

Sales 81

Sales Call Logging CRM Metrics 81

JustCall

APRIL 5, 2023

Can integrate with nearly 60 CRMs, video conferencing tools, contact centers, chat platforms, like: Microsoft Teams, Salesforce, Google Workspace, 1 CRM, Copper, Freshdesk, HubSpot, Microsoft Dynamics 365, NetSuite, Pipedrive, ServiceNow, Zendesk, Zoho, Microsoft Azure, Okta Fleep, Flowdock, Gitter Group, Mei Meet, IRC Mattermost, and more.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

APRIL 5, 2023

Similarly, managers can establish rules for smart call transferring, queuing, routing, and scheduling for hands-off call management. JustCall integrates with some of the most-used CRM tools, such as Salesforce, Hubspot, Zoho, and Zapier. Do JustCall and RingCentral have any integrations?

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

APRIL 5, 2023

JustCall has earned a reputation as an all-in-one cloud phone system as it helps companies: Make and receive calls Send and receive SMS/MMS Manage communications over one portal However, CloudCall is more like a CRM as it has the ability to communicate through calls and texts. Available as a separate messaging bundle.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

aircall

MAY 19, 2017

It takes into account salaries, commissions, training and coaching time, etc., Taking productivity shortcuts (click-to-dial, call logging, etc.). A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Call numbers displayed on web pages, emails, etc.,

Sales 48

Sales Call Logging CRM Metrics 48