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4 Tips to Improve Customer Experience Management (And Why You Should)

3CLogic

What Is Customer Experience Management (CXM)? To deliver on these expectations, contact centers must focus even more on customer experience management — carefully overseeing every touchpoint customers have with your organization along their journeys. Why Customer Experience Management Is Important.

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In the midst of technological advancement in contact centers, it pays great dividends to remember people still matter

Robert Davis

Big data allows us to ingest more information from more sources, allowing for customer journey maps and more robust data to present to contact center leaders and front-line support. Is the supervisor, who was handling calls yesterday as an associate, getting the right training to effectively lead a team?