In the midst of technological advancement in contact centers, it pays great dividends to remember people still matter
Robert Davis
OCTOBER 12, 2017
Artificial intelligence (AI), chatbots, omnichannel, cloud, big data and speech analytics (just to name a few) are disrupting 25 years of traditional thought about customer service. can make for a more complex customer journey for your customers. Do your managers have the right development plans in place for supervisors?
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