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The Benefits of Call Centers with Remote Agents

Outsource Consultants

He goes into detail on the following five trends that will help call centers evolve and provide service that customers are looking for: 1) Build meaningful collaboration into the way agents work and solve problems. 5) Prepare to manage cost in context with call flow and flexibility. 4) Embrace a customer centric-culture.

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Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform

Uniphore

This empowers business users to accelerate the rapid development and quick implementation of next-gen customer experience applications across self-service and agent-assisted interactions. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. About Uniphore.