Balto

SEPTEMBER 13, 2022

From chatbots and mobile apps to self-service libraries and loan calculators, the current number of available self-service channels for customers of banks and financial institutions has become unrivaled. How exactly can personalization be achieved outside of successful self-service ventures?

Banking 52

Banking Contact Center Personalization Self service 52

Callminer

OCTOBER 11, 2018

With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Cory holds an MBA in Logistics and Finance from the University of Tennessee. The most undervalued and commonly overlooked call center metric is…”. Agent Redundancy Rating.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Balto

SEPTEMBER 7, 2022

Beyond basic individual fraud protections, agents must remain on top of ever-evolving regulatory compliance policies, from Know Your Customer (KYC) to Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) laws. Omnichannel services are at an all-time high for banking and financial institutions.

Contact Center 52

Contact Center Banking Contact center software Average Handle Time 52

JustCall

MARCH 9, 2023

Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52