ShepHyken

JANUARY 22, 2021

They can also snoop, barge, and whisper on a live call if required. The supervisors can download the calls to analyze the call quality standards and score each call according to metrics like language proficiency. This kind of regular feedback helps the agents better their performance and deliver unremitting services.

Best practices 222

Best practices Call Center Average Handle Time virtual call center 222

JustCall

FEBRUARY 3, 2021

Customer support and sales managers can evaluate and provide relevant feedback to agents based on how they handle the calls. Call Whispering. Call monitoring also allows you to guide your agents while you're on the call. Managers can visit the call recordings any time on the cloud. Read More, Here.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

JustCall

APRIL 3, 2023

Top Features of JustCall Powerful autodialer and automation Toll-free numbers globally Call recording Mail forwarding, voicemail and custom numbers Centralized tracking of call activity, and call/team/number analytics. Experiences occasional instances of freezing and lags Seamless interactions and real-time feedback.

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. Call recording – Calls are recorded for quality and training.

voip 52

voip Interactive Voice Response APIs Contact Center 52