Remove Call flow Remove Employee engagement Remove Feedback Remove Gamification
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Robert C. Davis and Associates partners with TouchPoint One to drive high ROI in contact center performance improvement efforts

Robert Davis

Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. Press Release. ROSWELL, Ga. November 13, 2018 – Robert C. About TouchPoint One.

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Top 9 Talkdesk Alternatives & Competitors in 2023

JustCall

Call recording – Calls are recorded for quality and training. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. Avaya Cloud Virtual Agent: The brand’s AI-powered auto attendant system paves the way for smart call routing.

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