The GLOBO Blog

JUNE 24, 2019

With the number of American customers speaking languages other than English increasing each year, callers who require additional language support impact a larger percentage of calls every passing day. First Call Resolution (FCR). Are your efforts to enable First Call Resolution reaching your non-English-speaking customers?

Contact Center 52

Contact Center Metrics Multichannel First call resolution 52

The GLOBO Blog

JUNE 24, 2019

With the number of American customers speaking languages other than English increasing each year, callers who require additional language support impact a larger percentage of calls every passing day. First Call Resolution (FCR). Are your efforts to enable First Call Resolution reaching your non-English-speaking customers?

Contact Center 40

Contact Center Metrics Multichannel First call resolution 40

JustCall

APRIL 18, 2023

For the basic plan, you do not have to open your wallet except for local or international outbound calls. The paid versions are loaded with more advanced features like after-hour call routing, multichannel routing, and service-grade monitoring. Who is Freshdesk best suited for?

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

MARCH 10, 2023

Its features are top-of-the-line: Presentation and remote assistance Polling, chats, document sharing PBX for calls, messaging, and more Unlimited users Management option for hosted or on-premise solutions WhatsApp Business messages 3CX is a simple unified communications software that can be set up quickly. Give an example of UCaaS.

voip 40

voip APIs contact center solutions Contact Center 40