Call flow Customer retention Feedback Upselling 
Transparent BPO
AUGUST 20, 2019
Understand Customer Wants A whitepaper from West Monroe Partners — Turning the Contact Center Into a Profit Center in the Digital Age — says, “Understanding what your customers want is the first step to elevating the customer’s voice within your organization.” Free guide shows you how.
Robert Davis
MARCH 2, 2017
RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. We take this approach when developing call flows, in our interactions in leadership development and in teaching leaders how to use this approach with their people. RCDA Results.
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