How CX Leaders Should be Leveraging IVR
3CLogic
APRIL 17, 2023
Today, more advanced IVR systems are leveraging new technologies such as conversational AI and Natural Language Processing (NLP) to gain a deeper understanding of what customers are saying and to deliver what they need faster. These new technologies promise some amazing leaps forward for service delivery, such as voice-enabled self-service.
Let's personalize your content