Call flow Contact center software Customer Care Self service 
Hodusoft
APRIL 17, 2024
Call Arrives This is the step when a caller dials a company’s customer care number and the auto attendant system receives the incoming call. Higher FCR Did you know that auto attendants’ FCR rate is the highest among all contact channels? If you want to know more about our auto attendants, contact us today.
Hodusoft
JULY 16, 2021
Call Center and Contact Center Software Difference Complete Guide. Customer service is an integral part of the business. In the time of online retail and social media, most businesses realize the hidden value in customer service and its positive correlation to business success.
NobelBiz
JANUARY 17, 2022
It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. The average call handling time (AHT) is also one of the oldest and most important key performance indicators (KPI) for contact center performances.
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