JustCall

FEBRUARY 3, 2021

Managers and supervisors can easily help provide verbal coaching to the agents without affecting or intervening the conversation. Call Barging. At times, managers and supervisors may need to hop on to calls between the agents and customers. Managers can visit the call recordings any time on the cloud. Read More, Here.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs.

voip 52

voip Interactive Voice Response APIs Contact Center 52

NobelBiz

JUNE 1, 2021

The ability to swiftly and effectively grow your call center. Establish on-site or virtual call center teams. Dashboarding and reporting options for actionable call center data. Data analysis and call statistics can assist you in establishing the proper strategies for coaching and training your teams.

voip 52

voip call center software Contact Center Call Center 52