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How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. Jason Cutter, CEO of Cutter Consulting Group, author, and podcaster, provides direct and concrete advice on this subject! So what is the trick to overcoming a sales slump ?

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What Are The Benefits Of CCaaS For Businesses?

NobelBiz

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

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