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How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

JANUARY 17, 2022

Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. Jason Cutter, CEO of Cutter Consulting Group, author, and podcaster, provides direct and concrete advice on this subject! So what is the trick to overcoming a sales slump ? How do you address this as a leader?

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What Are The Benefits Of CCaaS For Businesses?

NobelBiz

JUNE 1, 2021

Cloud-based services have cleared the way for more adaptable and inventive solutions to satisfy the demands of new contact centers. Today, a CCaaS enables your contact center consultants to access your contact center software from any browser, at any time, from any location.

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voip call center software Contact Center Call Center 52
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