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Remove Call flow Remove Chatbots Remove Upselling Remove Virtual Agent
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CrmXchange Grills SmartAction on Top 10 Conversational AI Questions

SmartAction

SEPTEMBER 16, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.

Virtual Agent 87
Virtual Agent Self service outsourcing Call flow 87
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SmartAction Executive Interview

SmartAction

SEPTEMBER 14, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.

Virtual Agent 45
Virtual Agent Self service outsourcing Call flow 45
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