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Remove Call flow Remove Chatbots Remove Scripts Remove Upselling
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CrmXchange Grills SmartAction on Top 10 Conversational AI Questions

SmartAction

SEPTEMBER 16, 2020

They are the high volume, repetitive interactions that your live agents deem a nuisance because they really aren’t doing any interesting problem solving but merely following a call flow, gathering information, then taking some sort of action. They are transferred to live agents where they can upsell the motorist.

Virtual Agent 87
Virtual Agent Self service outsourcing Call flow 87
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SmartAction Executive Interview

SmartAction

SEPTEMBER 14, 2020

They are the high volume, repetitive interactions that your live agents deem a nuisance because they really aren’t doing any interesting problem solving but merely following a call flow, gathering information, then taking some sort of action. They are transferred to live agents where they can upsell the motorist.

Virtual Agent 45
Virtual Agent Self service outsourcing Call flow 45
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