Call flow Caller satisfaction Customer Service Training 
NobelBiz
FEBRUARY 7, 2022
Before giving the extension number, it is better to provide the service or option that goes with it. For example: “For Customer Service, Press 1”, not “Press 1 for Customer Service.” On a more operational level, IVR reporting can assist you in improving customer service management.
Callminer
OCTOBER 11, 2018
Cory Peace is the Head of Operations at Simplr , where he helps customer service specialists provide top-notch customer service to high growth companies. Educating on self-service results in a better customer experience. Sure, call volume and handle time are important, but…”. Cory Peace @simplr.
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