Call Center industry standards Outbound sales Wait times 
NobelBiz
SEPTEMBER 12, 2023
For call centers, metrics provide insights that shape strategies and determine operational efficiency. Understanding the Average Talk Time metric Average Talk Time represents the actual duration an agent spends conversing with a customer.
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Call Attempts.
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