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Abandon Call Average Handle Time Time management Scripts Abandon rate Telemarketing Quality management First call resolution CRM call center software More Related Topics >
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The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

SEPTEMBER 12, 2023

Measuring Talk Time is like clocking the duration of a 100m dash – it seems straightforward, but there’s more to it than meets the eye. For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds.

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Metrics Call Center Outbound sales Contact Center 52
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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Average Waiting Time. Average handling time. Outbound call center metrics: Outbound Calls per Day.

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Call Center Metrics Abandon rate Management 52
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