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Boost Your Flexible Workforce in these Five Steps: Preparing your Contact Center for the Gig Economy

SharpenCX

Read Next: The Tactics You Need to Know to Implement Three Key Customer Service Trends for Better Experiences in Your Call Center. With all of these possible benefits to a flexible workforce, how do you bring the perks of a gig economy to your contact center? First, What is the Gig Economy?

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Streamlining Operations Management Through Communication + Automation

aircall

Employees will spend less time trying to get a hold of each other, achieving business goals in a more timely manner. Improves Time Management. Operations management also improves time management across the company. Operations Management Benefits of Integrating a Cloud-Based Call Center.