Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. When people call a call center, what they are really looking for is a relationship. That’s often because they have such tepid ineffectual metrics by which they assess the quality of their service.
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