Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
When people call a call center, what they are really looking for is a relationship. Scott Broetzmann : I’m going to suggest that too many companies live in a state of blissful ignorance about the quality of the service that they’re providing. Their metrics are insincere. They are looking for empathy.
48 
Let's personalize your content