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How Technology Can Help Humanize Customer Support

TeamSupport

It also stated that about 75 percent of companies believe that they are customer-centric, but only 30 percent of customers think that it’s true. Although this temporarily relieves angry customers, it does not really impress them. Enhanced Customer Support. High Touch Technology. Omnichannel Approach.

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Customer Service in the Digital Age

CSM Magazine

These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. From mobile devices to the most sophisticated intelligent machines, increased automation is helping companies of all sizes to optimize the customer experience. Omni-channels.